Show Popup

Reference documentation for using the Web Client Show Popup action

Written By Support Channel

Last updated 8 months ago

Overview of the Show Popup action

The Show Popup action allows you to display a popup window to a specific user in a Web Client Interface. This popup contains a single HTML window and is ideal for drawing attention to important information or prompting immediate user interaction.

Purpose

Displays an HTML popup window to a user in web client

Parameters

1 Web Client Instance
1 User Email
1 Content

Outputs

None

Understanding the Show Popup action

To successfully use the Show Popup action, the following parameters must be configured. These determine where and to who the popup will be shown:

Parameters

Web Client Instance - Select which Web Client instance should receive the popup.

User Email - Enter the email address of the user who should receive the popup. This must be a valid user within the selected Web Chat instance.

Content - Provide HTML content to be displayed in the popup.

Outputs

None

The popup appears as a window over the chat interface, ensuring the user sees and interacts with the content. HTML content is especially useful as it allows you to implement rich content such as images or hyperlinks.

Note

The workflow will automatically terminate immediately after the Show Popup action is triggered. Any steps placed after the Show Popup will not be executed.

Working with the Show Popup action

The Show Popup action allows you to display a popup window to the user during a chat interaction. This can be useful for presenting large sections of media such as a knowledge article or a confirmation.

Create and manage Show Popup actions

Add a Show Popup action

Add the action

Use the following steps to add the action to a workflow.

Configure the action

Use the following steps to configure the action.

  1. Set values for the fields: Web Client Instance; User Email; Content

  2. Click back in the main view to hide the slide-over.

Delete a Show Popup action

Use the following steps to remove the action from your workflow:

Take care when deleting an action to also remove any logic using its outputs: workflow steps may function incorrectly or break if they attempt to evaluate an output of a deleted action.