Overview of the Ask action

The Ask action allows a workflow to prompt a user for input during its execution. This creates an interactive step where the workflow pauses until the required information is provided which can then be used in future actions.

Understanding the Ask action

The Ask action makes workflows more interactive by allowing user input where required. The action pauses the workflow and sends a question to a specific user and only continues once a response has been submitted.

Chat Client Instance

Select the Chat Client instance where the message will be sent to

User Email

Enter the email address of the user who should receive the card. This must be a valid user within the selected Chat Client instance.

Message to Send

The message that the action will send to the user which prompts them to provide response.

Working with Ask action

The action is particularly useful in scenarios where additional information is needed such as a ticket ID, confirming a request, or entering data that wasn’t initially needed.

Once the user responds, the workflow captures the answer and stores it in a named variable. That value can then be used later in the workflow.

Create and manage Ask actions

Add a Ask action

Add the action

Use the following steps to add the action to a workflow.

Configure the action

Use the following steps to configure the action.

1. Set the Chat Client Instance, User Email and Message to Send fields.

2. Click back in the main view to hide the slide-over.

Delete a Ask action

Use the following steps to remove the action from your workflow:

Take care when deleting an action to also remove any logic using its outputs: workflow steps may function incorrectly or break if they attempt to evaluate an output of a deleted action.