Overview of the Start action

The Start action marks the beginning of a workflow and provides the basic setup for how and when the workflow is triggered, as well as which inputs it can accept. It acts as the foundation for configuring workflow behaviour.

Understanding the Start action

The Start action is the foundation of any workflow. It defines the core settings that control how the workflow is triggered, what kind of data it accepts, and how it can be triggered.

Workflow Configuration Tabs

There are a number of Tabs composing the Start action of each workflow.

Details

Name (Required)

The internal name of the workflow and has to be unique.

Description

A brief explanation of what the workflow does.

Type

Specifies type of workflow:

• Workflow - Can be triggered by the user via the correct Intent

• Block - Can only be called by the Run Workflow action or the OneBot Webhook

Intent

NLP Configuration

Configuration of the natural language processor for the workflow

Intent

Define the user’s words or action that the workflow should respond to. Only visible when NLP Configuration = Bot Intelligence

Workflow Description

A brief explanation of what the workflow does for OpenAI to interpret. Only visible when NLP Configuration = OpenAI

Inputs

Required

Configuration of input is required for workflow

Name

Name of input variable for the workflow

Trash Can

Remove Input from workflow configuration

Outputs

Name

Name of output variable for the workflow

Value (Expression)

Value of output variable

Working with the Start action

When building a workflow, the Start action is automatically added as the first action. From here, you can define how the workflow will be triggered (Intent), add input/output parameters that pass important data into the workflow, such as IDs, names, or tickets. These inputs/outputs become variables that can be used in later steps.

Create and manage Start actions

Add a Start action

The Start action is added to the workflow automatically when creating the workflow. It serves as the first action and cannot be removed.

Delete a Start action

You cannot remove the Start action as this serves as the configuration for the workflow.