Business Object Metadata

Reference documentation for using the Ivanti Neurons for ITSM Business Object Metadata action

Written By Support Channel

Last updated 8 months ago

Overview of the Business Object Metadata action

The Business Object Metadata action allows you to retrieve detailed schema information for any business object in Ivanti Neurons for ITSM using the Metadata API.

Purpose

Retrieve Business Object schema information for selected business object

Parameters

1 Neurons for ISM Instance
1 Business Object

Output

Fields, Searches, Templates, Quick Actions and Relationships

Understanding the Business Object Metadata action

The Business Object Metadata action helps you explore the internal structure of any business object within Ivanti Neurons for ITSM. This action will output the following:

Neurons for ITSM element

Description

Field

Array of field names for the selected business object

Searches

Array of Search JSON Objects:

  • Label - Name of search

  • Value - Unique Key (RecId) of search

Templates

Array of Template JSON Objects

  • Label - Name of Template

  • Value - Unique Key (RecId) of Template

QuickActions

Array of Quick Action JSON Objects

  • Label - Name of Quick Action

  • Value - Unique Key (RecId) of Quick Action

Relationships

Array of relationship names for the selected business object

Neurons for ISM System

Select the Ivanti Neurons for ITSM system that the schema will be retrieved from.

Business Object

Specify the exact name of the business object. For example: Incident

Working with Business Object Metadata action

The action provides comprehensive visibility into the internal data schema of a Business Object, allowing you to fully understand how the object is structured and how it can be used for future workflows or integrations.

Create and manage Business Object Metadata actions

Add a Business Object Metadata action

Add the action

Use the following steps to add the action to a workflow.

Configure the action

Use the following steps to configure the action.

  1. Set values for the Neurons for ISM System and Business Object.

  2. Click back in the main view to hide the slide-over.

Delete a Business Object Metadata action

Use the following steps to remove the action from your workflow:

Take care when deleting an action to also remove any logic using its outputs: workflow steps may function incorrectly or break if they attempt to evaluate an output of a deleted action.