Quick Action

Reference documentation for using the Ivanti Neurons for ITSM Quick Action action

Written By Support Channel

Last updated 8 months ago

Overview of the Quick Action action

The Quick Action action allows you to execute predefined Quick Actions on records within Ivanti Neurons for ITSM using the Quck-Actions API. These actions include automation steps such as sending notifications, triggering workflows, or updating fields.

Purpose	Execute Quick Actions against records within Ivanti Neurons for ITSM
Parameters	1 Neurons for ITSM Instance 1 Business Object 1 Quick Action 1 Unique Key
Output	None

Understanding the Quick Action action

The Quick Action action helps make workflows faster and more efficient by using existing configurations within Ivanti Neurons for ITSM. Instead of building these steps manually in OneBot or making individual changes, this action allows you to reuse automation that’s already set up.

Parameters

Neurons for ITSM System - Select the Ivanti Neurons for ITSM system that the schema will be retrieved from.

Business Object - Specify the exact name of the business object. For example: Incident

Quick Action - The name of the Quick Action as defined in the Ivanti environment.

Unique Key - The unique identifier of the record the action will run against. (RecId)

Outputs

None

Working with Quick Action action

Only those Ivanti Neurons for ITSM Quick Actions configured to execute their work autonomously are supported. For example, Ivanti Neurons for ITSM Quick Action that require user interaction (e.g. needing the user to respond to a popup) are currently unsupported.

Note

Ivanti do not detail support for passing parameters to Neurons for ITSM Quick Actions, and do not document support for exposing parameters of Quick Actions within their API.

⚠️ Caution

Ensure your Ivanti Neurons for ITSM Quick Action is reliable and performs as expected before incorporating it into live workflows. Failure of a Quick Action may cause unexpected behaviour or errors if subsequent workflow steps rely on the outcome of the Quick Action.

Create and manage Quick Action actions

Add a Quick Action action

Add the action

Use the following steps to add the action to a workflow.

Configure the action

Use the following steps to configure the action.

Set values for the fields: Neurons for ITSM System; Business Object; Quick Action; Unique Key
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Delete a Quick Action action

Use the following steps to remove the action from your workflow:

Take care when deleting an action to also remove any logic using its outputs: workflow steps may function incorrectly or break if they attempt to evaluate an output of a deleted action.